Privacy Policy

Last updated: 9/13/26

 

This policy explains what information I collect when you work with VIP Tech Assist, how I use it, and who I share it with. I've written it in plain language on purpose. If anything here doesn't match what you experience as a client, I want to know about it.

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This policy applies to visitors of vipTechAssist.com and to clients of VIP Tech Assist LLC.

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Information I Collect

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Information you give me directly

• Name, address, phone number, and email address, when you fill out an intake form, book a session, or contact me directly

• Details about your technology needs, devices, and any specific issues you want help with

• Household context relevant to the service, such as who else uses a device or who to contact if you're unavailable

• Payment information processed by Stripe (see "Payment Processing" below, I never see or store your card number directly)
   

Information created during a service visit

• A record of each visit, including the date, what was done, and any follow-up needed

• Notes I take for my own reference to provide continuity of service across visits

• Photographs or scans of paperwork, device labels, or screens, when needed to document or resolve an issue
   

See "Children's Privacy" below for how this specific information is used and retained.
 

Information from remote support sessions

• If we use Splashtop for remote support, session records showing when a session started and ended are logged. I do not record or store the content of remote sessions. Remote support only happens with your active participation and approval, as described in the separate Remote Support Consent document I provide before we ever use this tool.
   

Information from calls and voicemail

• If you leave a voicemail, it may be transcribed automatically by Google Voice, the service I use to manage my business line. I do not record live phone calls.
   

Website usage information

• Basic site traffic data through Wix Analytics, such as which pages are visited and how visitors found the site. This data is aggregate and not used to build a profile of any individual visitor.

• I do not currently use Google Analytics or any advertising tracking technology (such as Meta Pixel) on this site. If that changes in the future, I will update this policy and add the appropriate visitor controls before any such tool goes live, not after.
   

What I Don't Collect or Store

• I never store your credit card or bank information. Stripe handles all payment processing, and I have no access to your card number.

• I never take passwords, credential lists, or backup files offsite. Any written password records or backup drives created during a visit stay at your home.
   

How I Use Your Information
 

I use the information above to:

• Schedule and provide the service you've requested

• Keep an accurate record of your service history so I can pick up where we left off on future visits

• Process payment through Stripe

• Communicate with you about appointments, billing, or follow-up needs

• Improve how I run the business, using only aggregate, non-identifying website traffic data
   

I do not sell your personal information, and I do not currently share it with any advertiser or data broker.
 

Who I Share Information With
 

I work with a small number of service providers to run the business. Each of them processes information on my behalf, under their own security and privacy practices:
 

• Google Workspace (email, forms, scheduling, calendar, voicemail transcription, document storage)

• Wix (website hosting, client contact records, booking system)

• Stripe (payment processing)

• Splashtop (remote support sessions, attended access only)

• Apple iCloud (syncing of photos and scanned documents taken during a visit)
   

I don't share your information with anyone outside of this list except where required by law.
 

Online Reviews
 

Clients sometimes leave reviews on Google Business Profile or Nextdoor under their own name. Those reviews are published and controlled by Google and Nextdoor directly, not by me, and are governed by those platforms' own privacy policies. I do not display reviewer names or review content on vipTechAssist.com.
 

Data Retention

I keep client records for as long as needed to provide service, maintain accurate service history, and meet standard business and tax recordkeeping requirements. 

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Your Rights
 

If you are a California resident, you have the right to know what personal information I've collected about you, to request its deletion, and to correct inaccurate information. Because I don't sell or share personal information for advertising purposes, there is currently no opt-out mechanism needed for that. If I begin using tools like Google Analytics or Meta Pixel in the future, I will update this section and add the applicable opt-out controls at that time.
 

To make any request regarding your information, contact me using the information below.
 

Children's Privacy
 

VIP Tech Assist is contracted by parents and legal guardians, not by children. My services are not marketed to, and not intended for direct use by, children.
 

One service, Parental Controls, is specifically designed to help parents monitor and manage their children's technology use. Providing this service necessarily involves accessing and configuring information related to a minor, including:
 

• Login credentials for a child's devices, gaming consoles, and social media or gaming accounts, as provided by the parent or guardian

• Content filtering and screen-time settings established for the child's devices and household network

• Where a family chooses to enable it, real-time or recent location data for a minor, shared through the platform's own location-sharing feature
   

This information is collected only with the authorization of the parent or guardian who contracts for the service, is used solely to set up and explain the requested controls, and is not sold, shared with third parties for marketing purposes, or used for any purpose beyond delivering that service. Login credentials and configuration details are handled with the same security practices described throughout this policy.

If I ever have reason to believe I've received information about a child through any channel outside of a parent-authorized Parental Controls engagement, I will delete it.

Security

I take reasonable steps to protect the information described above, including relying on the built-in security and encryption practices of the service providers listed above. No method of storage or transmission is completely secure, and I can't guarantee absolute security, but I don't take shortcuts with client information either.
 

Changes to This Policy
 

If I change what information I collect or how I use it, particularly if I begin using new website tracking tools, I will update this page and revise the date at the top.
 

Contact
 

VIP Tech Assist LLC
470-235-4000
Help@vipTechAssist.com
vipTechAssist.com