Privacy Policy

Last updated: 10/6/26

 

This policy explains what information I collect when you work with VIP Tech Assist, how I use it, and who I share it with. I've written it in plain language on purpose. If anything here doesn't match what you experience as a client, I want to know about it.

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This policy applies to visitors of vipTechAssist.com and to clients of VIP Tech Assist LLC.

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Information I Collect

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Information you give me directly

• Name, address, phone number, and email address, when you fill out an intake form, book a session, or contact me directly

• Details about your technology needs, devices, and any specific issues you want help with

• Household context relevant to the service, such as who else uses a device or who to contact if you're unavailable

• Payment information processed by Stripe's encrypted payment platform.
   

Information created during a service visit

• A record of each visit, including the date, what was done, and any follow-up needed

• Notes I take for my own reference to provide continuity of service across visits

• Photographs or scans of paperwork, device labels, or screens, when needed to document or resolve an issue
   

Information from remote support sessions

• If we use Splashtop for remote support, session records showing when a session started and ended are logged. I do not record or store the content of remote sessions. Remote support only happens with your active participation and approval, as described in the separate Remote Support Consent document I provide before we ever use this tool.
   

Information from calls and voicemail

• If you leave a voicemail, it may be transcribed automatically by Google Voice, the service I use to manage my business line. I do not record live phone calls.
   

Website usage information

• Basic site traffic data through Wix Analytics, such as which pages are visited and how visitors found the site. This data is aggregate and not used to build a profile of any individual visitor.

• Additional site analytics are handled through Google Analytics (loaded through Google Tag Manager). Google Analytics uses cookies, and you can opt out with Google's browser add-on at https://tools.google.com/dlpage/gaoptout or by blocking cookies in your browser settings.
   

What I Don't Collect or Store

• I never store your credit card or bank information. Stripe handles all payment processing, and I have no access to your card number.

• I never take passwords offsite. Backup files are encrypted and only kept until the completion of services.  
   

How I Use Your Information
 

I use the information above to:

• Schedule and provide the service you've requested

• Keep an accurate record of your service history so I can pick up where we left off on future visits

• Process payment through Stripe

• Communicate with you about appointments, billing, or follow-up needs

• Improve how I run the business, using only aggregate, non-identifying website traffic data
   

I do not sell your personal information, and I do not currently share it with any advertiser or data broker.
 

Who I Share Information With
 

I work with a small number of service providers. Each of them processes information on my behalf, under their own security and privacy practices:
 

• Google Workspace (email, forms, scheduling, calendar, telephony, voicemail transcription, document storage)

• Wix (website hosting, client contact records, booking system)

• Stripe (payment processing)

• Splashtop (remote support sessions)

• Apple iCloud (syncing of photos and scanned documents taken during a visit)

• Claude (using de-identified data)

• Google Analytics and Google Tag Manager (site traffic measurement)

• Namecheap (domain forwarding and private email)
   

Additional services are employed as necessary using secure access protocols. I don't share your information with parties outside of those required for operations or required by law.
 

Online Reviews
 

Clients sometimes leave reviews on Google Business Profile, Google Maps, Nextdoor, Apple Maps, and other online and offline platforms under their own name. Those reviews are published and controlled by those platforms directly, not by me, and are governed by those platforms' own privacy policies. I may display reviewer content for marketing, but without the names of the reviewers, unless permission is provided.  
 

Data Retention

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I keep client records for as long as needed to provide service, maintain accurate service history, and meet standard business and tax recordkeeping requirements. 

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Your Rights
 

If you are a California resident, you have the right to know what personal information I've collected about you, to request its deletion, and to correct inaccurate information. 
 

To make any request regarding your information, contact me using the information below.
 

Privacy for minors
 

VIP Tech Assist is contracted by parents and legal guardians, not by minors.
 

One service, Parental Controls, is specifically designed to help parents monitor and manage their children's technology use. Providing this service necessarily involves accessing and configuring information related to a minor, including:
 

• Login credentials for a child's devices, gaming consoles, and social media or gaming accounts, as provided by the parent or guardian

• Content filtering and screen-time settings established for the child's devices and household network

• When a family chooses to enable it, real-time or recent location data for a minor, shared through the platform's own location-sharing feature
   

This information is collected only with the authorization of the parent or guardian who contracts for the service, is used solely to set up and explain the requested controls, and is not sold, shared with third parties for marketing purposes, or used for any purpose beyond delivering that service. Login credentials and configuration details are handled with the same security practices described throughout this policy.

Security

I take reasonable steps to protect the information described above, including relying on the built-in security and encryption practices of the service providers listed. No method of storage or transmission in any organization is infallible.
 

Changes to This Policy
 

Periodic updates to this policy will be made as changes in information collection and use occur. The policy's opening date documents the latest revision.
 

Contact
 

VIP Tech Assist LLC
470-235-4000
Help@vipTechAssist.com
vipTechAssist.com