Can Tech Support Access My Files?

It's a fair question, and one I'd want answered honestly if I were asking it myself: can tech support see my files?

The honest answer is yes. When someone works on your computer or phone, in person or remotely, they can generally see what's on it: photos, documents, messages, and whatever's there. That's simply how troubleshooting works. The real question isn't whether a technician can see your files; it's whom you can trust with that sensitive access.

I spent years in a medical graduate school working with confidential patient data. There is a high bar for how that information is handled. I bring that same standard to every client's devices. Nothing I see while working on your computer goes anywhere else. I'm fully insured and have completed HIPAA privacy and security training, and available to explain exactly what I'm doing at each step, not just handing your device off and hoping for the best.

Working with one person you know and trust, rather than a rotating cast of technicians, is a large part of what makes remote or in-home tech support feel safe rather than risky. That's the model I've built my practice around.

If privacy and discretion matter to you as much as getting the problem fixed, I'd be glad to talk about how I handle both.