Can Tech Support Access My Files?

You know what’s hard to find these days?

Privacy.

It’s so annoying: every time I call a company, they ask for my birthdate, Social Security number, and payment info.

Maybe it is for “security,” but it makes me feel INsecure.

Can tech support access my files? The answer is generally YES. You should assume that when your computer or phone needs to be fixed, the technician can see EVERYTHING: your photos, medical records, personal text messages, and emails with your attorney. The only way around this is to use someone certified, insured, and trustworthy.

Honestly, I don’t feel comfortable handing that access to the tattooed teenager working for minimum wage at my local electronics store.

I spent five years in medical school working with older adults and handling their most sensitive medical data—access that required special certification and high character.

I keep your private life private. When you work with me, you gain a discrete advocate for your digital life.